1. About Us

Pro UK Health Ltd is a company incorporated in England and Wales under company number 1397926259. Pro UK Health Ltd is registered for VAT with number 435247009.

Pro UK Health Ltd’s registered office is at 14/2G Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX.

For healthcare regulatory purposes, the Service is overseen by our Registered Manager.

2. Professional Standards and Qualifications

Pharmacinta Services involve the provision of information, advice, testing and treatment for a range of medical conditions. To ensure quality care, our clinicians will also follow up with some patients. Services are provided by qualified doctors and independent prescribing pharmacists (collectively ‘clinicians’) who are registered with the General Medical Council or the General Pharmaceutical Council in the UK.

We are registered with the Care Quality Commission, the English independent healthcare regulator, under registration number 1-10724157769. This registration permits us to prescribe medicines and provide testing services without meeting patients face to face.

All of our clinicians comply with the requirements of their professional bodies, the standards set by the healthcare regulators we are registered with and, importantly, the General Medical Council guidelines on remote prescribing. Full details of our registrations and how we are regulated are here.

3. How to Contact Us

We can be contacted as follows:
By message: via your Patient Record
Phone:
Mail:

Phamacinta
14/2G Docklands Business Centre
10-16 Tiller Road
London
E14 8PX

4. Privacy

5. Use of Pharmacinta Services outside of United Kingdom

Our Services make no claims or representations that any or all of the content on this website, or the Services may be lawfully viewed, downloaded or used outside the United Kingdom. Unless otherwise expressly stated, the content, this website and the Pharmacinta Service are directed solely at users who access the Service from within the United Kingdom. If you choose to use the Service from outside of the United Kingdom you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. We provide our services in accordance with UK laws and regulations and cannot guarantee that this will comply with the rules of the country where you are located. If you are not a UK resident, then you must be located in the UK at the time of your medical consultation.

6. Our Commitment to You

• 1 Each of our clinicians commits to:

• 1.1 Professional responsibility

Take professional responsibility for each patient who uses the Pharmacinta Service to the same extent as a doctor would have responsibility when meeting a patient face to face.

• 1.2 Compliance

Provide a professional and transparent service that complies with the General Medical Council and the General Pharmaceutical Council Guidelines on remote prescribing, the Fundamental Standards as interpreted by England's healthcare inspectorate, the Care Quality Commission, and clinical best practice

• 1.3 Provide identification

Volunteer their name and General Medical Council/General Pharmaceutical Council professional registration number when prescribing medicines.

• 1.4 Prescribe in the best interest of the patient

Prescribe medicines only when, in their professional judgement, it is in the patient's best interests to receive the medicine prescribed and refuse to prescribe medicines when they believe it is not in the patient's best interests to receive medicines without the benefit of a face to face consultation.

• 2 There are certain medicines that will not be issued by clinicians in any circumstances, which include:

• 2.1 controlled medication, such as strong painkillers, anxiolytics, sedatives and hypnotics and

• 2.2 medication that requires specialist prescribing and specialist monitoring; and

• 2.3 medication that needs to be administered by injection (other than those listed on our website).

7. Your Commitments when using the Pharmacinta Service

• 1 Our service is restricted to users residing in the UK thus all services and web content are in English, it is the user’s responsibility that they must fully understand the information and advice provided on the website. We do not represent that content available on or through our site is appropriate for use or available in other locations.

• 2 Sometimes we may restrict access to parts or the entire website, to users who have registered with us.

• 3 If you select, or you are given, a user identification code, password or any other piece of information as part of our security procedures, you must treat it as confidential, and you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether selected by you or provided by us at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

• 4 We will decide at our discretion, if there has been a breach of these terms through your use of our website. If a breach of these terms has occurred, we may take such action as deemed appropriate by us, which may result in us taking all/any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our website;
• Issue of a warning;
• Legal proceedings against you resulting from the breach;
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

• 5 You must not use our site or services for medical emergencies. In emergencies you should call NHS Direct or 999 accordingly.

8. Registration

• .1 In order to use some of the services and purchase goods on our website, you will be required to register with our website and to create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use our service, you:

• Confirm that the information you provide is fully accurate and complete;
• Agree to keep confidential your username and password and to take reasonable actions to protect and not to share the login details for your online patient record with anyone;
• Must not create more than one account with our website;
• Confirm that you are aged 18 or over.

9. Information and Advice

• 1 The information and advice provided by Pharmacinta Service is based on the information you supply to us. It is your responsibility to ensure this. You accept that failure to provide information that is correct and complete (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

• 2 We aim to respond to all requests for information and advice within two business days – business days being Monday to Friday, excluding public holidays.

• 3 Follow up:

• 3.1 Our clinical team may contact you to check how you are getting on after using the service.

• 3.2 One of our team may also contact you for feedback about your service experience to help us improve to ensure we meet your needs.

• 4 From time to time we use anonymised or pseudonymised information (this means it is impossible to identify individuals) to carry out an evaluation of our service, to report on and improve the standards of clinical care and service we provide, and to help inform good clinical practice.

10. Pricing

• 1 All prices on our website are in pounds sterling.. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error.

11. Discounts

• 1 Promotions

• 1.1 From time to time we will run promotional offers and discounts on our services.

Unless otherwise stated:

Discounts cannot be applied retrospectively- you can only claim the discounts during the time of the promotion and not before or after

• 1.2 We reserve the right to withdraw such offers at any time

• 2 We reserve the right to amend the discounts or the terms and conditions applicable to that promotional offer where we consider it reasonable and necessary to do so.

12. Concluding a Binding Contract

• 1 When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Your order is an offer to purchase an item and will not be binding on us until we either prescribe your medicine, dispatch a test kit or other goods, or otherwise commence a clinical service, whichever occurs first.

• 2 Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

13. Payment and Refunds

• 1 In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated delivery fees and any other charges that become due to us under these terms and conditions. The transaction will appear on your bank or card statement as 'Pro UK Health Ltd'.

• 2 Refunds, if applicable, will only be made using the payment gateway (e.g. Sagepay) to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

• 3 All of our prescriptions are valid for six months from the prescription date. When you place an order for a medicine and nominate a pharmacy for collection, if our clinicians approve your order and prescribe, you must collect the medicine within one month. After this time, you will not be entitled to a refund.

• 4 If you choose to pay via PayPal, then your use of the PayPal service is governed by the PayPal user agreement in force from time to time. Please refer to the PayPal user agreement for details of the terms and conditions applicable to payments and refunds processed through PayPal.

14. Authorisation of Orders for Medicines

• 1 Our clinicians can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the clinician has all relevant information. On occasion, this may require the clinician to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

15. Collecting Medicines/Goods from a Partner Pharmacy

• 1 Please be aware that if there are availability issues at your nominated pharmacy, it may not be possible to pick up your approved medicines on the same day as you ordered them.

16. Prescription Medicines

• 1 The statutory “cooling off” right does not apply to the supply of prescription medicines and the supply of other medicines by a health care professional as part of a health service.

• 2 When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before they can be approved for supply (“Clinical Assessment”).

• 3 When you place an order, you agree to us commencing this Clinical Assessment and once this Clinical Assessment has been completed, you will have no legal right to cancel your order.

Examples of this service are: prescription services or medicated weight loss injection treatments including Saxenda®, Wegovy® and Mounjaro®.

17. Partner Pharmacies

• 1 As part of Pharmacinta registration process you are required to nominate a partner pharmacies, from which all your prescriptions will be dispensed and prepared for collection.

• 2 Medication prices will vary depending on the pharmacy that is nominated as part of the registration process.

• 3 Nominated pharmacy can be changed upon request via the patient account.

• 4 For patient safety, we share relevant clinical information with your nominated pharmacy for dispensing purposes. This includes completed medical assessment forms, medication details, electronics prescriptions, personal details and GP details.

18. When and how we refund you

• 1 If you tell us you have changed your mind about an item before it has been prescribed, we will refund you within 14 working days.

• 2 If you cancel a service we will refund you within 14 days of receiving your cancellation request.

• 3 We refund you by the method you used for payment. We do not charge a fee for the refund. You will see the transaction as “Pro UK Health Ltd’’ on your bank or card statement.

19. Our right to cancel

• 1 It is at our clinicians’ discretion to provide treatment to you. Where a clinician refuses to administer any treatment requested, your patient record will be updated with a full explanation as to why this has been refused.

In these circumstances where payment has been taken, we will issue a refund to you to the payment card that you used for the original transaction.

• 2 In other circumstances we may not be able to accept your order for example where:

• 2.1 There is no availability of the medicines you require;

• 2.2 You are not eligible to use our services;

• 2.3 There is an issue with us taking your payment; or

• 2.4 The pricing provided by us is incorrect.

In these circumstances, where payment has been taken, we will issue a refund to you to the payment card that you used for the original transaction.

20. Faulty or damaged goods

21. Our liability to you

• 1 We accept full clinical responsibility for all our patients to the full extent that the law requires. We will not be liable for any loss or damage (in contract negligence or otherwise) where:

• 1.1 There is no breach of a legal duty of care owed to you by us or;

• 1.2 The loss or damage is not a reasonably foreseeable result of any such breach or;

• 1.3 Any loss or damage or increased risk of loss or damage results from a breach by you of these Terms and Conditions.

• 2 We are not responsible for:

• 2.1 loss or damage caused by you providing inaccurate or incomplete information;

• 2.2 loss of your emotional well-being including, but not limited to, any embarrassment caused;

• 2.3 loss or damage relating to your trade, business, craft or profession; or

• 2.4 losses suffered by third parties.

• 3 Nothing in these Terms and Conditions affects your statutory rights.

22. You have several options for resolving disputes with us

• 1 Our complaints policy - Our Customer Service Team: they will do their best to resolve any problems you have with us or our products.

• 2 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

23. Other important terms apply to our contract

• 1 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

• 2 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

• 3 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

• 4 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

• 5 We can change these terms. We can make changes to these terms and conditions for example to deal with any change in the law or in relation to our business. The new version will be posted on the website and will take effect immediately on posting.

24. Our Website

• 1 In the future we may update and change our website to update changes to our services and products, in order to better support our users’ needs or for any other reason.

• 2 We do not guarantee that our website, or any of its content will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability and visibility of all or any part of our website for business and operational reasons. We do aim to give reasonable notice of any suspension or withdrawal.

• 3 Our service is restricted to users residing in the UK thus all services and web content are in English, it is the user’s responsibility that they must fully understand the information and advice provided on the website. We do not represent that content available on or through our site is appropriate for use or available in other locations.

• 4 Sometimes we may restrict access to parts or the entire website, to users who have registered with us.

• 5 If you select, or you are given, a user identification code, password or any other piece of information as part of our security procedures, you must treat it as confidential, and you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether selected by you or provided by us at any time if in our opinion you have failed to comply with any of the provisions of these terms of use.

• 6 We will decide at our discretion, if there has been a breach of these terms through your use of our website. If a breach of these terms has occurred, we may take such action as deemed appropriate by us, which may result in us taking all/any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our website;
• Issue of a warning;
• Legal proceedings against you resulting from the breach;
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
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• 7 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

• 8 You must not establish a link from any site that is not owned by you.

• 9 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

• 10 If you wish to make any use of material on our site other than that set out above, please address your request to: admin@pharmacinta.co.uk.

• 11 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

25. Intellectual Property Rights

• 1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

• 2 You are permitted to print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website.

• 3 You must not alter the paper or digital copies of any materials you have printed off or downloaded in any way from our website, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

• 4 Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

• 5 You must not use any part of the materials on our website for commercial purposes without obtaining our written permission.

• 6 If you print, copy or download any part of our site in breach of these terms of use, your right to use our site will end immediately and you must, at our option, return or destroy any copies of the materials you have made.

26. Viruses, Hacking & Other Offences

• 1 We do not guarantee that our site will be secure or free from bugs or viruses.

• 2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

• 3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

• 4 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

• 5 By breaching this clause 11, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach,

• 6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.

27. Jurisdiction & Applicable Law

• 1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence even if it is found not to be the UK thus, we retain the right to bring proceedings in any other relevant country.

• 2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

28. Written Communication

We typically communicate with you via email or through your account, though we may also post notices on our website. For contractual purposes, please ensure that you understand and agree to receive electronic communications from Pharmacinta. By doing so, you acknowledge that all contracts, notices, information, and other electronic communications we provide meet any legal requirements for written communication. This condition does not affect your statutory rights.

29. Entire Agreement

• 1 These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.

• 2 In the future we may update these terms and conditions. When you use our website in the future, please check the latest terms available on the website to ensure you understand the terms that apply at such time.

If you have any concerns about material which appears on our site or services, please contact: admin@pharmacinta.co.uk.

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS